What areas do you service?
We are based out of Beloit, Wisconsin; but we provide services in the Greater Stateline Area (Northern Illinois and Southern Wisconsin)! This includes Beloit, Janesville, Rockford, Madison, Milwaukee, and everywhere in between.
Do you offer site visits?
We can absolutely meet you at your venue to discuss what we offer and give you a good idea of how we can provide services your space. There is a site-visit fee that (once booked) can be applied as a credit towards your event balance!
How far in advance do I need to book?
We love being able to prepare; and with certain weekends having 2-3 events, we want to make sure you get your space on our calendar! We encourage you to book as far in advance as possible!
Do you charge travel fees?
We do charge travel fees, which cover the mileage and time the attendant spends driving to and from the event. This is a variable fee and is determined by the actual venue address when you request a quote!
How many photos should we expect from you?
On average, event photographers provide 50-100 photos in 2 hours (our base package). We strive to push that number towards the high end, and will always deliver as many photos as we can (even exceeding that amount), without compromising quality.
What payment types do you accept?
We take digital payments (Debit & Credit) through our invoicing system, and also accept checks that are mailed or delivered to our office. We do require a non-refundable retainer fee (which is used to purchase the supplies & hold the date of the event) upon receiving your invoice, and we require the remaining balance to be paid 10 days before the event.
If you are a larger company with NET30 terms, please reach out to us to discuss payment arrangements, and we will do what we can to work with you!
What happens if I need to cancel or reschedule?
All retainer fees that are paid to reserve the day & time are non-refundable. If an event needs to be rescheduled, we can apply the balance paid to a future event within 180 days of the cancelled event, subject to availability. However, we cannot offer refunds for events cancelled within 48 hours of the event.
Do we get copies of all the photos at the end of the event?
Once we have removed all lower quality photos (blur, closed eyes, duplicates) and edited all of the images, they will be provided to you in a folder that you can download and use however you would like!